Privacy Policy

We use cookies and similar tracking technologies to monitor activity on our website and to improve your experience. You can configure your browser to refuse cookies, though some parts of the website may not function correctly without them.

The types of cookies we use include:

• Necessary cookies — essential for the website to function. They enable core features such as page navigation and secure form submission. These cannot be disabled.
• Cookie consent cookies — used to remember your cookie preferences so we do not need to ask again on subsequent visits.
• Functionality cookies — allow the website to remember choices you make (such as language or region preferences) to deliver a more personalised experience.

For more detail on the specific cookies we use and how to opt out, please refer to our cookies notice, where applicable.

SYG Industrial may use personal data for the following purposes:

• Providing and maintaining the service — including monitoring usage and performance.
• Managing your account — if you register, your data is used to administer that account and provide access to relevant features.
• Preparing and managing quotations and orders — we use your contact details, project information, and submitted files to prepare quotes, confirm orders, coordinate production, and arrange delivery.
• Operational communications — contacting you about updates to your request, order status, delivery, or other service-related matters. These communications are part of the service and cannot be opted out of while an active engagement is in place.
• Optional updates — with your consent or where permitted by law, we may send news or updates about our services. You can opt out at any time by contacting us or using the unsubscribe option in any such communication.
• Responding to enquiries — handling questions, support requests, or feedback submitted through the website or by email.
• Analytics and improvement — analysing how visitors use the website to improve its structure, content, and performance.
• Business continuity — in the event of a merger, acquisition, or sale of assets, personal data may form part of the transferred assets, subject to the protections described in this policy.

We may share your personal data in the following circumstances:

• Service providers — we engage third-party companies to support our operations, including website hosting, email delivery, and analytics. These providers access your data only to perform services on our behalf and are required to protect it appropriately.
• Manufacturing partners — where necessary to fulfil your order, we share relevant technical and contact information with our manufacturing partners in Türkiye. Partners are expected to handle shared data confidentially and to use it only for production and delivery purposes.
• Business transfers — in connection with a merger, acquisition, financing, or sale of all or part of our business, your data may be disclosed to the relevant parties, subject to confidentiality obligations.
• Affiliates — we may share data with companies in the same group as SYG Industrial, who are required to honour this policy.
• Business partners — where relevant and with appropriate safeguards, we may share data with trusted partners to offer you services or information that may be of interest.
• With your consent — we may share your data for other purposes where you have given your explicit consent.

SYG Industrial will retain your personal data for as long as is reasonably necessary to fulfil the purposes described in this policy, including for the performance of any contract entered into with you, compliance with applicable legal obligations, resolution of disputes, and enforcement of our agreements.

Usage data is typically retained for a shorter period, unless it is needed to identify or address security incidents, improve the reliability of the service, or meet specific legal requirements.

Your personal data may be processed at SYG Industrial's offices in the Netherlands and, where necessary for production and order fulfilment, at or through our manufacturing partners' facilities in Türkiye or other locations. Data may also be processed by service providers located in other countries.

Where data is transferred outside the European Economic Area, SYG Industrial takes reasonable steps to ensure that appropriate safeguards are in place and that the transfer is carried out in accordance with applicable data protection law. By using the service, you acknowledge and agree to such transfers where they are necessary to deliver the service.

The security of your personal data is important to us. SYG Industrial applies reasonable technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security and encourage you to exercise care when sharing sensitive information online.

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data without appropriate consent, please contact us immediately and we will take steps to remove that data from our systems.

Where parental or guardian consent is required by law for users between 13 and the applicable age of majority in your jurisdiction, we ask that such users obtain consent before using the service.

Our website may contain links to third-party websites. SYG Industrial has no control over, and accepts no responsibility for, the content or privacy practices of those sites. We encourage you to review the privacy policies of any external websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, service offerings, or applicable law. When we do, we will update the “Last updated” date at the top of this page. Where changes are material, we will make reasonable efforts to notify affected users, for example by placing a notice on the website or by contacting you directly where appropriate.

Your continued use of the service after the updated policy takes effect constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy, want to exercise your rights in relation to your personal data, or would like to report a concern, please contact us:

You also have the right to lodge a complaint with the relevant data protection authority in your country. In the Netherlands, this is the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).